Clinic Operations Manager
At See Vision Eye Institute, our mission is to help people live their best lives. We do that by delivering an experience that’s seamless, personal, and consistently exceptional. From the moment a patient calls us to the final post-op visit, every detail matters.
Want to know who we are? Read our Google reviews. You’ll see a practice that’s built on trust, precision, and relationships. We’re a surgical ophthalmology practice specializing in refractive cataract surgery and personalized vision care, serving Palm Beach County with concierge-level service and clinical excellence.
We’re searching for an Operations Manager to lead our clinic operations and join our leadership team. You’ll be responsible for running the daily engine of the practice: call center, patient services, and our clinical ophthalmic techs, and for driving the performance, culture, and accountability that supports our providers and our patients’ experience.
This role is perfect for a seasoned leader or a high-performing individual ready for the next challenge.
What You’ll Own
- Clinic operations from front to back — creating structure, solving problems, and ensuring the entire patient flow runs with excellence
- Team leadership — hire, coach, and support staff across the call center, patient services, and technical areas
- KPI optimization — team productivity, patient flow and access, clinic and surgical schedule optimization
- Process refinement — identify gaps, fix friction points, and fine-tune systems to support both patients and the clinical team
- Strategic alignment — work closely with our CEO, surgery center, and leadership team to support business goals and expansion
- Revenue cycle collaboration — ensure front-end processes are clean, accurate, and support billing success
You Could be a Strong Fit If You:
- Have 5+ years of leadership in a fast-paced, surgical specialty practice (experience in ophthalmology, dermatology, plastic surgery could all be fits for this role)
- Or: have been a standout lead as an ophthalmic technician or in patient services, and are ready to step into a bigger role
- Know how to lead by example, inspire accountability, and lead by example
- Understand EMR workflows (Nextech preferred) and front-end revenue cycle processes
- Thrive in environments where details, systems, and people all matter
- Communicate with clarity, confidence, and purpose — especially when the pace picks up
- Are energized by making things better — for patients, staff, and the business
- Have a strong appreciation for the details that create a world-class experience
Why Join Us?
- You’ll work side-by-side with a CEO who values bold thinking, real feedback, and strong leadership, and invests in our team
- Our team is small, smart, collaborative, and fiercely committed to doing things right
- You’ll collaborate with surgical partners, revenue leaders, and marketing to drive real growth
- This is a role with visibility, responsibility, and the opportunity to lead in a big way as we expand
If you're ready to lead with purpose, take ownership of operations, and help shape the future of a practice that's anything but average, this is your role.
